Customer Services

Contents

 

Delivery Information

We aim to deliver your goods to anywhere in the UK within 3 days of receiving your order, although this can take longer due to circumstances beyond our control.
The goods are sent by our contracted carrier within the UK, for a standard charge of £3.25 per order.

If you wish to receive your goods by next day delivery on the UK mainland, we do offer this service for a charge of £6.75, as long as we receive your order by 1.00pm.  If you require next day delivery please place you order via the telephone.  This service is only available on weekdays.

Delivery times for overseas orders will take longer than UK mainland deliveries, due to the distance involved.  Should we be unable to ship your order within this time frame for any reason, we will contact you to discuss the matter.

Please note that we do not process payment for orders until we have the stock and the order is released from our warehouse to dispatch to you and until this point you may cancel the service for delivery of your goods by next day delivery.  If you do cancel the next day delivery service we will, unless you also cancel your order for the goods, deliver the goods using our standard delivery service as set out above.

We reserve the right not to accept your order at our own discretion.

[ top ]

 

UK Delivery Prices

£3.25 1st class small packet
£6.75 Next Day Delivery (Orders must be placed by telephone and must be received by 1pm the previous day. or prices ruling at the time).

[ top ]

 

Non-UK Delivery Prices

Non-UK Delivery prices are available from the 'Your Shopping Basket' page.  Add your order to your basket, select your shipping options, enter your email address and click 'Recalculate'. This will display accurate pricing in GBP.  All USD prices are approximate.

[ top ]

 

Payment

We only accept payment by credit or debit card on this site. Cards accepted are Mastercard, American Express,Visa, Delta, Switch, Solo.  We, do not process your payment for additional security, you will be directed to a third party (The Bank) to process your payment.  We do not hold any credit card details, payments can also be taken off site by paypal or an approved merchant service provider.

If you do not wish to send your details over the web for any reason, you can ring us on 01623 555412 and we will be happy to take your order by phone.  Alternatively you can email us at sales@swimwearonline.co.uk with your phone number and we will ring you.

[ top ]

 

VAT & Customs Duties

Value Added Tax is charged on most goods and services within the European Union.  UK VAT is currently 20% and is included in all product prices displayed on the website.

We are required by law to collect VAT on orders dispatched to addresses within the European Union.  Orders sent to addresses anywhere else in the world will not be subject to VAT and this will be deducted and the net price shown.

[ top ]

 

Customs Information for Overseas Orders

Orders dispatched outside the European Union may be subject to local taxes and customs charges.  Any customs or import duties levied once the package reaches your country must be borne by you.  Your local customs office will be able to provide further information.

[ top ]

 

Returns Policy

If, for any reason, you are not completely satisfied with your purchase, you can contact us within 10 working days after you receive the goods to arrange to return them and receive a full refund of the purchase price.  Returned items can be subject to a re-stocking fee of £1.00 plus £0.50 for each additional item.

If the return is due to an error on our part or the goods were faulty on receipt, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods.  However if you are returning the goods for any other reason, you will have to pay for the return delivery, as we will only refund the original payment for the goods.  Please note that if the goods were delivered to you by next day delivery your refund will also be exclusive of the original delivery charges.

Due to the very nature of the changing enviroment in which our products are used, we cannot gurantee above the manufacturers recommendations  Unless stated our products are designed for the leisure and casual swimmer.

If you decide to cancel your order you will need to return the goods, but please contact us before doing so.  We will advise you on how to return the goods, so that they reach us speedily and safely.  If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost.  All items showing defect should be returned to us at the company address within 30 days.

These conditions do not affect your statutory rights as a UK consumer.

[ top ]

 

Complaints

If you have a complaint, please contact us at contact@swimwearonline.co.uk.  Alternatively you can ring us or write to us using the details at the bottom of the page.

We will do our best to resolve your query as speedily as possible and will in any event contact you to acknowledge it within 7 working days.

We monitor our complaints procedures to ensure that they are fair and effective.  But please let us know if you are not happy with the results.

[ top ]

 

Contact Information

If you wish to contact us for any reason, you can ring us on 01623 555412, or email us at contact@swimwearonline.co.uk. Lines are open from 08.00am to 4.00pm (GMT) on normal working days and an answering service is available at all other times.

Our address is:
Swimwearonline Co.Ltd. Devonshire House, Devonshire Square, Sutton-In-Ashfield, Nottinghamshire, NG17 1AJ.

Tel: +44 (0) 1623 555412
E-mail: contact@swimwearonline.co.uk

[ top ]

 

Privacy Policy

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: first to process your order and second to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes; your name, address, phone number, email address, credit/debit card details.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.  You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use a 'cookie' stored in your browser so that our website can remember which products you added to your basket on previous visits.  The information collected in this way can be used to identify you.  You can usually modify your browser to prevent this happening, but then you will not be able to use our online store.

We may use technology to track the patterns of behaviour of visitors to our site.  This also can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

[ top ]